Legal
Working closed-beta terms for TrustKarry. Effective date: April 28, 2026.
TrustKarry helps senders and travelers discover each other, coordinate item requests, and record key handoff milestones. In this first closed-beta phase, TrustKarry is not an escrow provider, carrier, customs broker, freight forwarder, insurer, or payment processor. TrustKarry does not take possession of any package, hold or transfer funds, or guarantee any delivery outcome.
You must be at least 18 years old to use TrustKarry. By creating an account, signing in, or using TrustKarry in any way, you agree to these terms and to our Privacy Policy. If you do not agree, you must not use the service. The current effective date appears below the page title; continued use after an updated date constitutes acceptance of the updated terms.
You are responsible for: following all applicable laws (including export, customs, drug, weapons, and immigration law) at origin and destination; truthfully describing any item you ask a traveler to carry; refusing to carry any item you have not personally inspected and confirmed is safe and lawful; keeping all offline arrangements lawful and safe; and protecting your own account credentials. TrustKarry is not responsible for the lawfulness, safety, or condition of any item, person, or arrangement coordinated through the platform.
You must not request, agree to carry, or actually carry items that are illegal at origin or destination, that violate the airline or border regulations applicable to the trip, or that you have misrepresented to your counterparty. Examples include but are not limited to: controlled substances and drug paraphernalia; weapons, ammunition, and explosives; counterfeit goods; cash, monetary instruments, or precious metals beyond declared limits; live animals; perishable food unless explicitly agreed; restricted electronics; and any item the traveler has not been allowed to inspect. Travelers always retain the right to inspect a package and refuse it for any reason. TrustKarry may remove requests, suspend access, share information with law enforcement where required by law, and preserve records for safety review.
Any delivery fee, reimbursement, pickup detail, drop-off detail, or payment timing is agreed directly between the sender and the traveler outside TrustKarry. The app may record acknowledgements that an offline payment was discussed or has been received, but TrustKarry does not hold, transfer, refund, charge, settle, or otherwise process funds in this phase. Disputes about money are between the sender and traveler.
Identity verification is reviewed manually by TrustKarry admins during closed beta. A "Verified" status improves trust signals but is not a guarantee of any user, package, route, or outcome. TrustKarry may approve, reject, request additional documents, or revoke verification at any time. TrustKarry may also remove content, suspend accounts, or refuse service to enforce these terms or to protect users.
When a coordination dispute arises, you should first try to resolve it respectfully through the in-app messages and the dispute affordance. TrustKarry may review dispute context for support and safety and may record administrative decisions, but TrustKarry is not a court, arbitrator, or law-enforcement agency. Some issues — including criminal conduct, customs violations, airline incidents, or significant financial loss — may require law enforcement, airline, customs, insurance, or independent legal advice that TrustKarry cannot provide.
TrustKarry is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or that the service will be error-free. To the maximum extent permitted by applicable law, TrustKarry, its operators, and their affiliates are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising from your use of the service or from any item, person, payment, or arrangement coordinated through it. Where liability cannot be excluded by law, the total aggregate liability of TrustKarry to any user for any claim is limited to one hundred Canadian dollars (CAD 100) or the amount paid by that user to TrustKarry in the twelve months preceding the claim, whichever is greater. Some jurisdictions do not allow these exclusions or limits and they may not apply to you in full.
You agree to defend, indemnify, and hold TrustKarry, its operators, and their affiliates harmless from any claim, loss, liability, damage, cost, or expense (including reasonable legal fees) arising from your use of the service, your conduct toward another user, your violation of these terms, your violation of any law, or any item or arrangement you coordinated through the platform.
TrustKarry may suspend or terminate your account at any time, with or without notice, for any reason — including suspected violations of these terms, suspected unsafe or unlawful conduct, abuse of other users, or operational decisions about the closed beta. You may stop using TrustKarry at any time and may request account closure by contacting support. Sections that by their nature should survive termination — including disclaimers, limitations of liability, and indemnification — will survive.
TrustKarry may update these terms from time to time. The effective date below the page title indicates when the most recent version takes effect. Where a change is material, TrustKarry will use reasonable efforts to notify users. Continued use of TrustKarry after an updated effective date constitutes acceptance of the updated terms.
These terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The exclusive venue for any dispute that cannot be resolved through the in-app process is the courts located in Toronto, Ontario, Canada, and the parties consent to that venue. (Closed-beta placeholder; the operating entity and venue will be confirmed by counsel before broader launch.)
Questions, complaints, takedown requests, and account-closure requests can be sent to info.trustkarry@gmail.com. We will route the message to the right operator during closed beta.
These terms are a closed-beta working draft prepared to make the facilitator posture, prohibited items, and user responsibilities explicit during the invite-only phase. They must be reviewed and revised by a qualified lawyer before any broader launch.